You can pay at points of sale with MasterCard, Visa, Diners and Maestro.

You can pay for your ticket on the train in cash contactlessly with Visa, MasterCard, and Maestro cards, or via Apple Pay and Google Pay digital wallets.

If you board the train without a ticket and do not report to the conductor, or if you have no money to pay for the ticket, or refuse to pay, a surcharge of 66.36 EUR will be charged (ticket price not included). If you pay the surcharge within three (3) days from issuance, the amount is reduced to 33.18 EUR.

You can't exchange an unused ticket, but you can request a refund. Refunds for tickets purchased at a ticket office, ticket machine, or on the train can be requested at a ticket office no later than the first day of the ticket's validity period, either at the departure station/stop or at the location where the ticket was purchased.
If the ticket was purchased online or you purchased an annual or connecting ticket that you did not use, you must submit a refund request to mail reklamacije@hzpp.hr or send it to: HŽ Putnički prijevoz, Prodaja i marketing, Strojarska cesta 11, Zagreb.
Requests for unused berth or couchette tickets can also be sent to mail reklamacije@hzpp.hr

More information can be found in the User Guide

You can request a refund for completely unused tickets, for unused outbound or return trips on round-trip tickets, for partially unused tickets if the passenger discontinues their journey, for travel on a lower category train, for using 2nd class instead of 1st class, for a shorter travel route, and in certain cases for monthly tickets. More information about refunds can be found in the User Guide.    

Exchange and refund of international tickets purchased under a special offer are not possible.

If you lose your smart card, please report it to: 

·    mail informacije@hzpp.hr

·    call 060 333 444 (call cost from a landline is 0.23 EUR/min, and from a mobile phone 0.39 EUR/min, HT d.d.), or call01 4724 026 (available from 5:00 am to 11:00 pm).

No, you can simply show the ticket to the conductor/controller on your smartphone.

 It is possible to buy an e-ticket for another user (different from the person buying the ticket). In this case, the buyer purchases the ticket as a user without registration, and enters the data of the actual e-ticket user (name and surname, address) in the app, to which the e-ticket will be sent by e-mail.  

Make sure you've entered the correct email and password. Check your Spam, Clutter, and Promotions folders.
If the e-ticket is not in any of these folders, please contact the HŽ Passenger Transport Contact Center via: call 060 333 444 (call cost from landline: 0.23 EUR/min, mobile: 0.39 EUR/min, HT d.d.) or call 01 4724 026 or contact us at mail informacije@hzpp.hr

Journey interruption with e-tickets is allowed according to the provisions of the User Guide.

Please report the issue via:

·       mail informacije@hzpp.hr

·        call 060 333 444 (call cost from a landline is 0.23 EUR/min, and from a mobile phone 0.39 EUR/min, HT d.d.), or call 01 4724 026 (available from 5:00 am to 11:00 pm).

All secondary school students are entitled to free travel, regardless of age. 

The conductor/controller has the right to request the card or smart card that entitles you to the discount. 

If you travel by train to a particular event, you are usually entitled to a 40% discount on a return train ticket from any station in Croatia to the event location.

When purchasing the ticket, you must specify the purpose of travel, and the return ticket must be stamped by the event organizer. The discount cannot be used for distances shorter than 25 km.

If your luggage weighs more than 30 kg or cannot be placed above or below your seat, a fee of 3.58 EUR per item applies, regardless of the distance traveled.

It is currently not possible to transport a car/motorcycle by train.

HŽ Putnički prijevoz organizes special trains for various events. The timetable and stopping points are determined according to your needs and wishes, and the event can start at the departure station itself. 

More information on the organization of special trains can be obtained at the phone01/4573-208 (working days until 3.00 pm) and mail posebni.vlakovi@hzpp.hr