To obtain a subscription ticket, it is necessary to create a smart card.
In addition to a one-way, return or subscription ticket, you can also buy:
Joint subscription tickets
With ZET-HŽPP tickets, it is possible to purchase connecting subscription tickets, and with Promet Split-HŽPP and GPP Osijek-HŽPP tickets, zone tickets can be purchased. You can find more information in the menu Joint subscription tickets.
One-way and return ticket validity period
The validity period starts at 00:01 on the day indicated on the ticket as the first day of the validity period. The passenger can start the journey on any day within the validity period of the ticket, but as a rule, it must be completed no later than midnight on the last day of the validity period.
If the passenger starts the journey on the last day of the ticket validity period by a train that will arrive at the destination on the next day according to the timetable, then the validity period of the ticket is extended until the arrival of the train at the destination without special confirmation.
| FOR ONE-WAY TICKETS | FOR RETURN TICKETS | ||
| DISTANCE (KM) | DAYS | DISTANCE (KM) | DAYS |
| up to 100 | 1 | up to 50 | 1 |
| od 101 do 400 | 2 | od 51 do 100 | 2 |
|
from 401 km and more |
4 | from 100 km and more | 6 |
If a return ticket for a distance of up to 100 km under any special discount is purchased for travel on a Sunday, holiday/non-working day, then it is valid from Friday or the day preceding the holiday/non-working day at 00:01 until Monday or the day after the holiday/non-working day until midnight. If holidays/non-working days and weekends add up or overlap, then the validity period runs from the beginning of the holiday/non-working day to the end of the weekend or vice versa or from the beginning of one weekend to the end of the other.
The validity period of tickets for which the starting point of return is different, thus making one direction longer than 100 km, is 6 days.
Subscription ticket validity periods
The validity periods of the subscription tickets depend on the period for which the ticket was purchased:
The validity period of the supplementary ticket for a higher-class train purchased for one day with a monthly ticket is valid for that day.
Extension of the ticket validity period
Ticket validity periods may be extended:
The joint ZET-HŽPP subscription ticket is sold at ZET points of sale. To make a purchase, a subscription ticket request should be filled out or the status of the user profile should be extended, which you can download from the ZET website. In addition to the subscription ZET-HŽPP ticket, HŽPP sells a monthly or annual connection ticket.
ZET-HŽPP subscription tickets and connection tickets are valid in the 2nd class of regular trains running in the area of the City of Zagreb and the prescribed connection zones, without additional charge for a higher train class.
Tickets can be used for an unlimited number of trips by train, tram, bus and funicular.
Prices of ZET-HŽPP subscription tickets
| Monthly ZET-HŽPP ticket | Annual ZET-HŽPP ticket | |
| General profile | 53.09 | 636.96 |
Connection tickets
In addition to monthly and annual ZET-HŽPP tickets, passengers can purchase monthly/annual connection tickets for zones 1, 2, 3, 4, 5 and 6 at the HŽPP ticket offices, which allow an unlimited number of train journeys in the area of connection zones.
Monthly/annual connection tickets are sold for:
Zone 1, which includes the following routes:
a) Sesvetski Kraljevec – Dugo Selo, Ostrna
b) Odra – Velika Gorica, Mraclin, Turopolje
c) Podsused – Zaprešić, Novi Dvori, Pojatno, Kupljenovo
d) Podsused – Zaprešić Savska, Brdovec, Savski Marof, Laduč, Sutla, Harmica
e) Mavračići – Zdenčina, Desinec
f) Sesvetski Kraljevec – Božjakovina
Zone 2, which includes the following routes:
a) Podsused – Luka
b) Odra – Pešćenica
c) Sesvetski Kraljevec – Prečec station
d) Mavračići – Jastrebarsko, Domagović
Zone 3, which includes the following routes:
a) Sesvetski Kraljevec – Ivanić Grad
b) Sesvetski Kraljevec – Vrbovec
c) Podsused – Žeinci, Veliko Trgovišće, Zabok, Hum Lug
d) Odra – Lekenik
e) Mavračići – Lazina
Zone 4, which includes the following routes:
a) Sesvetski Kraljevec – Deanovec, Širinec, Novoselec
b) Podsused – Dubrava Zabočka, Špičkovina, Bedekovčina, Poznanovec, Zlatar Bistrica
c) Podsused – Oroslavje, Stubičke Toplice, Donja Stubica, Gornja Stubica
d) Podsused – Štrucljevo, Sveti Križ Začretje, Dukovec, Velika Ves, Pristava Krapinska
e) Odra – Greda, Stupno, Sisak, Sisak Caprag
f) Mavračići – Draganići, Karlovac, Karlovac Centar
g) Sesvetski Kraljevec – Gradec, Repinec
Zone 5, which includes the following routes:
a) Sesvetski Kraljevec – Ludina
b) Podsused – Krapina
c) Sesvetski Kraljevec – Križevci – Sv. Ivan Žabno
d) Sesvetski Kraljevec – Gradec – Sv. Ivan Žabno
Zone 6, which includes the following routes:
a) Sesvetski Kraljevec – Križevci – Bjelovar
b) Sesvetski Kraljevec – Gradec – Bjelovar
Subscription connection ticket prices
| Zone | ZET-HŽPP monthly ticket | Connection monthly ticket | Total |
| Zone 1 | 53.09 | 22.43 | 75.52 |
| Zone 2 | 53.09 | 37.56 | 90.65 |
| Zone 3 | 53.09 | 51.36 | 104.45 |
| Zone 4 | 53.09 | 68.62 | 121.71 |
| Zone 5 | 53.09 | 85.87 | 138.96 |
| Zone 6 | 53.09 | 108.83 | 161.92 |
| Zone | ZET-HŽPP annual ticket | Connection annual ticket | Total |
| Zone 1 | 636.96 | 224.17 | 861.13 |
| Zone 2 | 636.96 | 375.61 | 1012.57 |
| Zone 3 | 636.96 | 513.64 | 1150.60 |
| Zone 4 | 636.96 | 658.73 | 1295.69 |
| Zone 5 | 636.96 | 824.37 | 1461.33 |
| Zone 6 | 636.96 | 1044.79 | 1681.75 |
The joint subscription monthly ticket Promet Split-HŽPP is sold at Promet Split points of sale. To create an ID card, you need an personal identification card, a document with a personal identification number (OIB) and a photo.
The ticket is valid in railway transport on the route Split – Split Predgrađe – Solin – Kaštel Sućurac – Kaštel Gomilica – Kaštel Kambelovac – Kaštel Stari – Sadine – Labin Dalmatinski – Prgomet – Preslo – Bakovići – Primorski Dolac and vice versa and in bus transport in the 1st, 2nd and 3rd tariff zones of the city of Split.
The joint monthly ticket can be used for an unlimited number of train and bus journeys.
The joint subscription monthly ticket GPP Osijek-HŽPP and the associated zone ticket are sold at the Osijek station ticket office.
GPP OSIJEK-HŽPP TICKETS
A joint subscription monthly ticket is valid on HŽPP trains on routes up to 40 km from/to Osijek station (2 zones) and within the 1st and 2nd zone of Osijek city transport.
It consists of the HŽPP smart card and the Osijek GPP smart card. The joint GPP Osijek-HŽPP ticket is sold at the Osijek railway station. The additional card is created by GPP Osijek and supplemented by HŽPP at Osijek station. To ride the HŽPP and GPP Osijek vehicles, it is necessary to have both of these cards with you.
The HŽPP zones include the following official places:
Zone 1: Osijek, Vodovod, Petrove Gore, Frigis, Višnjevac, Višnjevac IPK, Josipovac, Osijek Dravski most, Darda, Brijest, Antunovac, Čepin, Osijek OLT, Osijek Donji Grad, Standard, Osijek Luka, Samatovci, Bizovac, Čeminac, Ernestinovo, Laslovo-Korođ, Vladislavci, Dopsin, Hrastovac Vučki, Sarvaš and Bijelo Brdo
Zone 2: Cret, Normanci, Beli Manastir, Markušica-Antin, Gasboš, Ostrovo, Lipovac-Koritna, Dalj, Erdut, Koška, Niza, Vinkovci, Vinkovci bolnica, Vrapčana, Viškovci and Đakovo.
The joint ticket can be used for an unlimited number of trips by train, bus and tram.
Prices of joint HŽPP-GPP Ocijek monthly tickets
| Zone | General (workers) | Students, pensioners | Pupils |
| Zone 1 | EUR 53.09 | EUR 66.13 | EUR 17.92 |
| Zone 2 | EUR 66.13 | EUR 21.90 | EUR 17.92 |
These Terms of Sale of Tickets Through the Website/Smartphone Application (hereinafter: terms of sale) regulate the sales of tickets via the website of HŽ Putnički prijevoz and the smartphone application.
The terms of sale are amendments to Tariffs 101 - Tariff for the transport of passengers in domestic transport, Tariff 102 - Tariff for the transport of passengers in domestic transport - Tariff distances and Tariff 103 - Tariff for the transport of passengers in domestic transport - Prices.
The General Terms and Conditions for the performance of the station activity in the case of ticket purchase via the website/smartphone application apply in the event that something else does not arise from the following provisions.
Users can purchase e-tickets for domestic passenger transport on www.hzpp.hr or via the smartphone application. With each purchase through the website/smartphone application, the user agrees to the terms of sale.
The user must show the purchased e-ticket to the ticket inspector/controller on the smartphone or show the printed ticket.
Since the ticket purchased via the website is issued in the name and surname, the e-ticket can only be used by the passenger whose name and surname are stated on the e-ticket.
It is possible to buy an e-ticket for another user (different from the person buying the ticket). In this case, the buyer purchases the e-ticket as a user without registration and enters the data of the actual e-ticket user (name and surname, address) into the application, to whom the e-ticket will be sent by e-mail.
When purchasing a ticket via a website/smartphone application, the transport contract is realized by delivering the ticket electronically. The confirmation of purchase received by the user via e-mail is not valid as a ticket. If the user has selected a certain discount category when purchasing a ticket via the website/smartphone application, when inspecting tickets on the train, the ticket inspector/controller has the right to request a HŽ Putnički Prijevoz smart card or toher card that entitles the user to a discount.
Return, replacement and journey interruption for tickets purchased via the website/smartphone application is possible in accordance with the User Instructions.
The passenger has the right to file a written complaint in order to protect their rights regulated by the Act on the Regulation of the Railway Services Market (Official Gazette 104/17 and 31/25) and other regulations governing the rights of passengers. The passenger should lodge a complaint within 3 months of learning of an act, procedure or omission that causes the passenger to believe that their rights have been violated. The railway undertaking shall submit to the passenger a reasoned decision on the complaint within one month from the receipt of the complaint, which must contain an instruction on further action. In justified cases, the railway undertaking may submit a reasoned decision within three months from the date of receipt of the complaint, with the obligation to inform the passenger in advance within one month from the receipt of the complaint.
A complaint may be filed:
A complaint shall be processed only if it contains basic information about the sender (name and surname, contact information) and the elements necessary to resolve it (reason for the complaint, date and route of travel). Requests that contain inappropriate and offensive content will not be considered. If the passenger does not receive a response to the complaint within the prescribed deadline or is not satisfied with the response, pursuant to Regulation (EU) 2021/782, they may submit a complaint to the Croatian Regulatory Authority for Network Industries (HAKOM) within 3 months of receiving the information on the dismissal of the initial complaint.
The regulatory body shall, as a rule, decide on the passenger's application without conducting an oral hearing as soon as possible, and no later than 3 months from the date of collection of the relevant data. The railway undertaking shall participate in the application procedures and fully cooperate with the regulatory body and provide all necessary information, documentation and observations. The railway undertaking shall act in accordance with the decision of the regulatory body.
Tickets purchased via the website/smartphone application can be paid with MasterCard, Visa, Diners and Maestro cards.
The purchase of tickets via the website/smartphone application is available for the offers listed in the purchase process via the website/smartphone application.
Inquiries related to transport ticket orders via the website/smartphone application can be directed to the Contact Centre of HŽ Putnički prijevoz at the following phone numbers:
phone 060 333 444 (price of a call from a landline 0.23 EUR/min, and from a mobile line 0.39 EUR/min, HT d.d.) and phone 01 4724 026 or by writing to mail informacije@hzpp.hr or mail prodaja@hzpp.hr.