The passenger has the right to file a written complaint in order to protect their rights prescribed by Regulation (EU) No 2021/782, the Act on the Regulation of the Railway Services Market and the Protection of the Rights of Railway Passengers (Official Gazette 104/17) and other regulations governing the rights of passengers.

The passenger/holder of the right may submit a claim for compensation for which the railway undertaking is liable pursuant to Articles 18 and 19 of Regulation (EU) No 2021/782, under the conditions and within the time limits laid down in the Regulation.

For more information, please refer to the User Manual.