Available at all official spots for the arrival an departure of passengers wherever possible in accordance with the technical conditions, and via smartphone, internet or on the train.
Punctuality of transport services, general principles for dealing with traffic disruptions
Disruptions in the timetable of trains occur due to extraordinary events, railway works, vehicle failures and infrastructure failures, as well as weather and natural disasters. Train crew and cashiers are obliged to inform passengers about traffic disruptions.
The above information can be found at web site or requested at the Contact Center of HŽ Putnički prijevoz via call +385 1 4724 026 and email informacije@hzpp.hr
In the event of cancellation of the service, the passenger has the right to file a written complaint in order to protect their rights prescribed by the Act on the Regulation of the Railway Services Market and the Protection of the Rights of Railway Passengers (Official Gazette 104/17) and other regulations governing the rights of passengers.
Vehicle cleaning is carried out in 4 levels depending on the ability of each station area to perform cleaning and the time of vehicle retention at the station between two consecutive trains.
Vehicle cleaning levels are:
The Service User Satisfaction Survey is conducted during the year.
The passenger has the right to file a written complaint in order to protect their rights prescribed by the Act on the Regulation of the Railway Services Market and the Protection of the Rights of Railway Passengers (Official Gazette 104/17) and other regulations governing the rights of passengers.
An automatic response on the receipt of the passenger's complaint to the e-mail address is sent upon receipt, and the complaints are resolved within the legal deadline.
Available at all official spots for the arrival an departure of passengers wherever possible in accordance with the technical conditions, and the announcement of the trip requiring assistance should be requested at link Accessibility.